Public Help
Kutatua matatizo

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Maswali ya kawaida

Siwezi kuingia kwenye Public. Nifanye nini?
Angalia barua pepe na nenosiri lako, tumia kuingia kwa Google ikiwa ulijisajili na Google, thibitisha barua pepe yako kupitia kiungo cha uthibitishaji, au weka upya nenosiri lako kwenye public.kim/forgot.
Arifa zinazotumwa na programu hata wakati huitumii hazifanyi kazi. Je, ninazirekebishaje?
Kwenye Android, washa arifa za Public katika mipangilio ya mfumo na usasishe programu. Imewashwa iOS, ruhusu Arifa katika Mipangilio na usasishe programu. Kwenye wavuti, ruhusu arifa za kivinjari unapoombwa. Tazama miongozo ya utatuzi wa arifa ya kushinikiza.
Nililipia mpango lakini haukutumika. Nini sasa?
Subiri dakika chache, anzisha programu upya, na uangalie masuala ya Malipo katika Utatuzi wa Matatizo. Wasiliana na usaidizi na risiti yako ikiwa mpango bado hauonekani.