Troubleshooting
Cannot sign in
Recover access when login fails.
Check basics
- Confirm caps lock is off when entering your password.
- Try reset password from the sign-in screen.
- On Android, update Public from Public Android app on Google Play.
Email or phone verification
If sign-in requires a code you did not receive:
- Wait a few minutes and request a new code.
- Check spam for email messages.
- Confirm you typed the correct email or phone number.
Still stuck
Add your support contact or status page link here.