I cannot sign in to Public. What should I do?

Check your email and password, use Google sign-in if you registered with Google, confirm your email via the verification link, or reset your password at public.kim/forgot.

Push notifications are not working. How do I fix them?

On Android, enable notifications for Public in system settings and keep the app updated. On iOS, allow Notifications in Settings and keep the app updated. On web, allow browser notifications when prompted. See the push notification troubleshooting guides.

I paid for a plan but it did not apply. What now?

Wait a few minutes, restart the app, and check Payment issues in Troubleshooting. Contact support with your receipt if the plan still does not appear.

Troubleshooting | Public Help

If something isn't working, start with the article that matches your issue:

Can't sign in? Cannot sign in
No push notifications on Android? Push notifications not working
No push notifications on iOS? Push notifications not working (iOS)
No browser notifications? Web push notifications
Android or iOS won't update? Update the app
Hit the daily chat limit? Daily chat message limit
Paid for a plan but it didn't apply? Payment issues
Wrong language or RTL looks broken? Language and RTL
Forgot the master password for your vault? Forgot master password

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Common questions

I cannot sign in to Public. What should I do?: Check your email and password, use Google sign-in if you registered with Google, confirm your email via the verification link, or reset your password at public.kim/forgot.
Push notifications are not working. How do I fix them?: On Android, enable notifications for Public in system settings and keep the app updated. On iOS, allow Notifications in Settings and keep the app updated. On web, allow browser notifications when prompted. See the push notification troubleshooting guides.
I paid for a plan but it did not apply. What now?: Wait a few minutes, restart the app, and check Payment issues in Troubleshooting. Contact support with your receipt if the plan still does not appear.