Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Imibuzo evamile
- Angikwazi ukungena ngemvume ku-Public. Kumele ngenzeni?
- Hlola i-imeyili yakho nephasiwedi, sebenzisa ukungena ngemvume kwe-Google uma ubhalise ne-Google, qinisekisa i-imeyili yakho ngesixhumanisi sokuqinisekisa, noma setha kabusha iphasiwedi yakho kokuthi public.kim/forgot.
- Izaziso zohlelo lokusebenza azisebenzi. Ngizilungisa kanjani?
- Vuliwe Android, nika amandla izaziso ze-Public kuzilungiselelo zesistimu futhi ugcine uhlelo lokusebenza lubuyekeziwe. Vuliwe iOS, vumela Izaziso kokuthi Izilungiselelo futhi ugcine uhlelo lokusebenza lubuyekeziwe. Kuwebhu, vumela izaziso zesiphequluli uma ucelwa. Bona imihlahlandlela yokuxazulula inkinga yesaziso sohlelo lokusebenza.
- Ngalukhokhela uhlelo kodwa lwangasebenza. Yini manje?
- Linda amaminithi ambalwa, qala kabusha uhlelo lokusebenza, futhi uhlole izinkinga zokukhokha ekuxazululeni izinkinga. Xhumana nosekelo ngerisidi lakho uma uhlelo lungakaveli.