Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
常見問題
- 我無法登入Public。我該怎麼辦?
- 檢查您的電子郵件和密碼,如果您在 Google 註冊,請使用 Google 登錄,透過驗證連結確認您的電子郵件,或在public.kim/forgot重設您的密碼。
- 推播通知不起作用。我該如何修復它們?
- 在Android上,在系統設定中啟用Public的通知並保持應用程式更新。在 iOS 上,允許「設定」中的通知並保持應用程式更新。在網路上,在出現提示時允許瀏覽器通知。請參閱推播通知故障排除指南。
- 我支付了計劃費用,但它不適用。現在怎麼辦?
- 等待幾分鐘,重新啟動應用程序,然後檢查“故障排除”中的“付款問題”。如果該計劃仍未出現,請聯絡支援人員並附上您的收據。