Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Imibuzo eqhelekileyo

Andikwazi ukungena ku-Public. Ndingenza ntoni?
Jonga i-imeyile yakho kunye negama lokugqitha, sebenzisa ukungena kukaGoogle ukuba ubhalise kuGoogle, qinisekisa i-imeyile yakho ngekhonkco lokuqinisekisa, okanye usete kwakhona igama lokugqitha lakho ku-public.kim/forgot.
Izaziso zokutyhala azisebenzi. Ndizilungisa njani?
Kwi-Android, vula izaziso ze-Public kwiisetingi zenkqubo kwaye ugcine usetyenziso luhlaziyiwe. Vula iOS, vumela iZaziso kwiiSetingi kwaye ugcine usetyenziso luhlaziyiwe. Kwiwebhu, vumela izaziso zebrawuza xa ucelwa. Bona izikhokelo zokulungisa iingxaki zesaziso sokutyhala.
Ndabhatala icebo kodwa alizange lisebenze. Yintoni ngoku?
Yima imizuzu embalwa, uqalise kwakhona i-app, kwaye ujonge imiba yeNtlawulo kwiNgxaki. Qhagamshelana nenkxaso kunye nerisithi yakho ukuba isicwangciso sisabonakala.