Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Umumiy savollar
- Public tizimiga kira olmayapman. Nima qilishim kerak?
- E-pochta va parolingizni tekshiring, agar siz Google’da ro‘yxatdan o‘tgan bo‘lsangiz, Google tizimiga kiring, tasdiqlash havolasi orqali e-pochtangizni tasdiqlang yoki public.kim/forgot da parolingizni qayta o‘rnating.
- Push-bildirishnomalar ishlamayapti. Ularni qanday tuzataman?
- Android da tizim sozlamalarida Public uchun bildirishnomalarni yoqing va ilovani yangilab turing. iOS da Sozlamalar orqali bildirishnomalarga ruxsat bering va ilovani yangilab turing. Internetda soʻralganda brauzer bildirishnomalariga ruxsat bering. Push bildirishnomasi bilan bog'liq muammolarni bartaraf etish bo'yicha qo'llanmalarga qarang.
- Men reja uchun to'lov qildim, lekin u amal qilmadi. Endi nima?
- Bir necha daqiqa kuting, ilovani qayta ishga tushiring va "Muammolarni bartaraf etish" bo'limida To'lov muammolarini tekshiring. Agar reja hali ham ko'rinmasa, kvitansiyangiz bilan qo'llab-quvvatlash xizmatiga murojaat qiling.