Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Lipotso tse tloaelehileng
- Ha ke khone ho kena ho Public. Ke etseng?
- Sheba lengolo-tsoibila la hau le phasewete, sebelisa ho kena ha Google haeba u ngolisitse le Google, netefatsa lengolo-tsoibila la hau ka sehokelo sa netefatso, kapa u sete phasewete ea hau bocha ho public.kim/forgot.
- Litsebiso tsa Push ha li sebetse. Ke li lokisa joang?
- Ho Android, lumella litsebiso bakeng sa Public ho litlhophiso tsa sistimi 'me u boloke sesebelisoa se ntse se le teng. Ho iOS, lumella Litsebiso ho Litlhophiso 'me u boloke sesebelisoa se ntse se le teng. Tepong, lumella litemoso tsa sebatli ha u khothalletsoa. Sheba litataiso tsa ho rarolla mathata ka push notification.
- Ke lefile morero empa ha oa ka oa sebetsa. Ho thoe'ng joale?
- Ema metsotso e seng mekae, qala sesebelisoa hape, 'me u hlahlobe litaba tsa Tefo ho Tharollo ea mathata. Ikopanye le tšehetso ka rasiti ea hau haeba moralo o ntse o sa hlahe.