Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Fesili masani
- E le mafai ona ou saini ile Public. O le a se mea oute faia?
- Siaki lau imeli ma lau fa'aupuga, fa'aoga Google saini pe a e lesitala i Google, fa'amaonia lau imeli e ala i le so'otaga fa'amaonia, pe toe setiina lau fa'aupuga ile public.kim/forgot.
- E le o aoga fa'amatalaga tulei. E faapefea ona ou faaleleia?
- I luga o le Android, fa'agaoioi fa'amatalaga mo le Public i fa'atulagaga fa'aoga ma fa'afou le app. I luga ole iOS, fa'ataga Fa'asilasilaga ile Fa'atonu ma fa'afou le app. I luga ole laiga, fa'ataga fa'amatalaga ole su'esu'e pe a fa'aosoina. Va'ai i ta'iala e fo'ia ai fa'afitauli o fa'asilasilaga.
- Sa ou totogia se fuafuaga ae sa le aoga. Ae faapefea nei?
- Faatali mo ni nai minute, toe amata le app, ma siaki Totogi faʻafitauli ile Troubleshooting. Fa'afeso'ota'i le lagolago ma lau lisiti pe afai e le o aliali mai pea le fuafuaga.