Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Ibibazo bisanzwe

Ntabwo nshobora kwinjira muri Public. Nkore iki?
Reba imeri yawe nijambobanga, koresha Google winjiye niba wiyandikishije muri Google, wemeze imeri yawe ukoresheje umurongo wo kugenzura, cyangwa usubize ijambo ryibanga kuri public.kim/forgot.
Gusunika kumenyesha ntabwo bikora. Nigute nabikosora?
Kuri Android, kora imenyesha rya Public mumiterere ya sisitemu kandi ukomeze porogaramu igezweho. Kuri iOS, emera Kumenyesha muri Igenamiterere kandi ukomeze porogaramu igezweho. Kurubuga, emerera imenyesha rya mushakisha mugihe ubajijwe. Reba gusunika kumenyesha ibibazo byo gukemura ibibazo.
Nishyuye gahunda ariko ntibyakurikijwe. Ubu bimeze bite?
Tegereza iminota mike, ongera utangire porogaramu, hanyuma urebe ibibazo byo Kwishura mugukemura ibibazo. Menyesha inkunga hamwe ninyemezabwishyu niba gahunda itagaragara.