Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Común tapukuykuna

Manam Public nisqaman yaykuyta atinichu. ¿Imatan ruwanay?
Correo electrónicoykita chaymanta contraseñaykita qhaway, Google yaykuyta llamk'achiy sichus Google kaqpi registrarqanki, correo electrónicoykita chiqaqchay t'inkiwan takyachiy, utaq contraseñaykita public.kim/forgot kaqpi kutichiy.
Push willakuykunaqa manam llamk'achkanchu. ¿Imaynatataq chaykunata allichasaq?
Android kaqpi, Public kaqpaq willakuykunata sistema churanakunapi atichiy chaymanta app musuqchasqa waqaychay. iOS kaqpi, Willakuykunata Ajustes kaqpi saqiy chaymanta app musuqchasqa kaqta waqaychay. Web kaqpi, maskaq willakuykunata saqiy mañasqa kaqtin. Qaway tanqay willakuy sasachakuy allichay yanapakuykunata.
Huk planpaqmi pagarqani ichaqa manam aplicarqachu. ¿Imataq kunan?
Iskay kimsa minutokuna suyay, ruwanata wakmanta qallariy, chaymanta Sasachakuy allichaypi Pagay sasachakuykunata qhaway. Reciboykiwan yanapakuywan rimanakuy sichus plan manaraq rikurinchu.