Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Común tapukuykuna
- Manam Public nisqaman yaykuyta atinichu. ¿Imatan ruwanay?
- Correo electrónicoykita chaymanta contraseñaykita qhaway, Google yaykuyta llamk'achiy sichus Google kaqpi registrarqanki, correo electrónicoykita chiqaqchay t'inkiwan takyachiy, utaq contraseñaykita public.kim/forgot kaqpi kutichiy.
- Push willakuykunaqa manam llamk'achkanchu. ¿Imaynatataq chaykunata allichasaq?
- Android kaqpi, Public kaqpaq willakuykunata sistema churanakunapi atichiy chaymanta app musuqchasqa waqaychay. iOS kaqpi, Willakuykunata Ajustes kaqpi saqiy chaymanta app musuqchasqa kaqta waqaychay. Web kaqpi, maskaq willakuykunata saqiy mañasqa kaqtin. Qaway tanqay willakuy sasachakuy allichay yanapakuykunata.
- Huk planpaqmi pagarqani ichaqa manam aplicarqachu. ¿Imataq kunan?
- Iskay kimsa minutokuna suyay, ruwanata wakmanta qallariy, chaymanta Sasachakuy allichaypi Pagay sasachakuykunata qhaway. Reciboykiwan yanapakuywan rimanakuy sichus plan manaraq rikurinchu.