Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Gaaffiiwwan beekamoo ta’an
- Public keessa seenuu hin danda'u. Maal gochuu qaba?
- Imeelii fi jecha icciitii keessan ilaalaa, yoo Google irratti galmooftan Google sign-in fayyadamaa, email keessan karaa hidhaa mirkaneessuutiin mirkaneessaa, ykn jecha icciitii keessan public.kim/forgot irratti deebisaa.
- Beeksisni dhiibaa hin hojjetu. Akkamittan isaan sirreessa?
- Android irratti, beeksisa Publicf setting system keessatti dandeessisuun app update gochuu. iOS irratti Settings keessatti Notifications hayyamuun appicha update gochuu qabna. Web irratti, yeroo gaafataman beeksisa biraawzari hayyamaa. Qajeelfama rakkoo furuu beeksisa dhiibaa ilaali.
- Karoora tokkoof kaffaltii kaffaleen ture garuu hin hojjenne. Amma hoo?
- Daqiiqaa muraasa eegaa, appicha deebi'aa jalqabaa, fi dhimmoota Kaffaltii Rakkoo Hiikuu keessatti ilaalaa. Yoo karoorri ammallee hin mul’anne nagahee keessan waliin deeggarsa qunnamaa.