Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Dipotšišo tše di tlwaelegilego
- Ga ke kgone go tsena go Public. Ke swanetše go dira’ng?
- Lekola imeile ya gago le phasewete, šomiša go tsena ga Google ge o ngwadišitše le Google, netefatša imeile ya gago ka kgokagano ya netefatšo, goba seta phasewete ya gago gape go public.kim/forgot.
- Ditsebišo tša go kgorometša ga di šome. Ke di lokiša bjang?
- Ka Android, kgontšha ditsebišo tša Public ka dipeakanyo tša tshepedišo gomme o boloke tirišo e mpshafaditšwe. Go iOS, dumelela Ditsebišo ka go Dipeakanyo gomme o boloke tirišo e mpshafaditšwe. Go wepe, dumelela ditsebišo tša sephephediši ge o kgopelwa. Bona dihlahli tša tharollo ya mathata ya tsebišo ya go kgorometša.
- Ke ile ka lefa leano eupša ga se la šoma. Go thwe’ng bjale?
- Ema metsotso e mmalwa, thoma tirišo gape, gomme o hlahlobje ditaba tša Tefo go Tharollo ya Mathata. Ikgokaganye le thekgo ka rasiti ya gago ge e le gore leano le sa dutše le sa tšwelele.