Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Mistoqsijiet komuni
- Ma nistax nidħol f'Public. X'għandi nagħmel?
- Iċċekkja l-email u l-password tiegħek, uża Google sign-in jekk irreġistrajt ma' Google, ikkonferma l-email tiegħek permezz tal-link ta' verifika, jew reset il-password tiegħek fi public.kim/forgot.
- Notifiki push mhux qed jaħdmu. Kif nirranġahom?
- Fuq Android, ippermetti notifiki għal Public fis-settings tas-sistema u żomm l-app aġġornata. Fuq iOS, ħalli Notifiki f'Settings u żomm l-app aġġornata. Fuq il-web, ippermetti notifiki tal-browser meta tintalab. Ara l-gwidi tas-soluzzjoni tal-problemi tan-notifika push.
- Ħallast għal pjan iżda ma kienx japplika. X'issa?
- Stenna ftit minuti, ibda mill-ġdid l-app, u iċċekkja Kwistjonijiet ta' Ħlas f'Issolvi l-problemi. Ikkuntattja l-appoġġ bl-irċevuta tiegħek jekk il-pjan għadu ma jidhirx.