ꯑꯩꯅꯥ Publicꯗꯥ ꯁꯥꯏꯟ ꯏꯟ ꯇꯧꯕꯥ ꯉꯃꯗꯦ꯫ ꯑꯩꯅꯥ ꯀꯔꯤ ꯇꯧꯒꯗꯒꯦ?

ꯅꯍꯥꯛꯀꯤ ꯏꯃꯦꯏꯜ ꯑꯃꯁꯨꯡ ꯄꯥꯁꯋꯥꯔꯗ ꯑꯗꯨ ꯆꯦꯛ ꯇꯧ, ꯀꯔꯤꯒꯨꯝꯕꯥ ꯅꯍꯥꯛꯅꯥ ꯒꯨꯒꯂꯗꯥ ꯔꯦꯖꯤꯁ꯭ꯇꯔ ꯇꯧꯔꯕꯗꯤ ꯒꯨꯒꯜ ꯁꯥꯏꯟ-ꯏꯟ ꯁꯤꯖꯤꯟꯅꯧ, ꯚꯦꯔꯤꯐꯤꯀꯦꯁꯟ ꯂꯤꯉ꯭ꯀꯀꯤ ꯈꯨꯠꯊꯥꯡꯗꯥ ꯅꯍꯥꯛꯀꯤ ꯏꯃꯦꯏꯜ ꯑꯗꯨ ꯀꯅꯐꯥꯔꯝ ꯇꯧ, ꯅꯠꯠꯔꯒꯥ ꯅꯍꯥꯛꯀꯤ ꯄꯥꯁꯋꯥꯔꯗ ꯑꯗꯨ public.kim/forgotꯗꯥ ꯔꯤꯁꯦꯠ ꯇꯧ꯫

ꯄꯨꯁ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯁꯤ ꯊꯕꯛ ꯇꯧꯗ꯭ꯔꯤ꯫ ꯃꯈꯣꯌꯁꯤꯡ ꯑꯁꯤ ꯀꯔꯝꯅꯥ ꯐꯤꯛꯁ ꯇꯧꯒꯅꯤ?

Androidꯗꯥ, ꯁꯤꯁ꯭ꯇꯦꯝ ꯁꯦꯇꯤꯡꯁꯤꯡꯗꯥ Publicꯒꯤꯗꯃꯛ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯏꯅꯦꯕꯜ ꯇꯧ ꯑꯃꯁꯨꯡ ꯑꯦꯞ ꯑꯗꯨ ꯑꯄꯗꯦꯠ ꯇꯧꯗꯨꯅꯥ ꯊꯝꯃꯨ꯫ iOSꯗꯥ, ꯁꯦꯇꯤꯡꯁꯤꯡꯗꯥ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯌꯥꯕꯥ ꯄꯤꯌꯨ ꯑꯃꯁꯨꯡ ꯑꯦꯞ ꯑꯗꯨ ꯑꯄꯗꯦꯠ ꯇꯧꯗꯨꯅꯥ ꯊꯝꯃꯨ꯫ ꯋꯦꯕꯇꯥ, ꯍꯥꯌꯔꯀꯄꯥ ꯃꯇꯃꯗꯥ ꯕ꯭ꯔꯥꯎꯖꯔꯒꯤ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯌꯥꯕꯥ ꯄꯤꯌꯨ꯫ ꯄꯨꯁ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯟ ꯇ꯭ꯔꯕꯂꯁꯨꯇꯤꯡ ꯒꯥꯏꯗꯂꯥꯏꯅꯁꯤꯡ ꯌꯦꯡꯎ꯫

ꯑꯩꯅꯥ ꯄ꯭ꯂꯥꯟ ꯑꯃꯒꯤꯗꯃꯛ ꯁꯦꯜ ꯄꯤꯈꯤ ꯑꯗꯨꯕꯨ ꯃꯗꯨ ꯑꯦꯞꯂꯥꯏ ꯇꯧꯈꯤꯗꯦ꯫ ꯍꯧꯖꯤꯛ ꯀꯔꯤ ꯇꯧꯔꯤꯕꯒꯦ?

ꯃꯤꯅꯤꯠ ꯈꯔꯅꯤ ꯉꯥꯏꯌꯨ, ꯑꯦꯞ ꯑꯗꯨ ꯑꯃꯨꯛ ꯍꯟꯅꯥ ꯁ꯭ꯇꯥꯔꯠ ꯇꯧ, ꯑꯃꯁꯨꯡ ꯇ꯭ꯔꯕꯂꯁꯨꯇꯤꯡꯗꯥ ꯄꯦꯃꯦꯟꯇ ꯏꯁꯨꯁꯤꯡ ꯆꯦꯛ ꯇꯧ꯫ ꯀꯔꯤꯒꯨꯝꯕꯥ ꯄ꯭ꯂꯥꯟ ꯑꯗꯨ ꯍꯧꯖꯤꯀꯁꯨ ꯂꯥꯛꯠꯔꯕꯗꯤ ꯅꯍꯥꯛꯀꯤ ꯔꯤꯁꯤꯞꯇ ꯑꯗꯨꯒꯥ ꯂꯣꯌꯅꯅꯥ ꯁꯄꯣꯔꯇꯀꯥ ꯄꯥꯎ ꯐꯥꯎꯅꯕꯤꯌꯨ꯫

Troubleshooting | Public Help

If something isn't working, start with the article that matches your issue:

Can't sign in? Cannot sign in
No push notifications on Android? Push notifications not working
No push notifications on iOS? Push notifications not working (iOS)
No browser notifications? Web push notifications
Android or iOS won't update? Update the app
Hit the daily chat limit? Daily chat message limit
Paid for a plan but it didn't apply? Payment issues
Wrong language or RTL looks broken? Language and RTL
Forgot the master password for your vault? Forgot master password

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

ꯀꯃꯟ ꯑꯣꯏꯕꯥ ꯋꯥꯍꯪꯁꯤꯡ꯫

ꯑꯩꯅꯥ Publicꯗꯥ ꯁꯥꯏꯟ ꯏꯟ ꯇꯧꯕꯥ ꯉꯃꯗꯦ꯫ ꯑꯩꯅꯥ ꯀꯔꯤ ꯇꯧꯒꯗꯒꯦ?: ꯅꯍꯥꯛꯀꯤ ꯏꯃꯦꯏꯜ ꯑꯃꯁꯨꯡ ꯄꯥꯁꯋꯥꯔꯗ ꯑꯗꯨ ꯆꯦꯛ ꯇꯧ, ꯀꯔꯤꯒꯨꯝꯕꯥ ꯅꯍꯥꯛꯅꯥ ꯒꯨꯒꯂꯗꯥ ꯔꯦꯖꯤꯁ꯭ꯇꯔ ꯇꯧꯔꯕꯗꯤ ꯒꯨꯒꯜ ꯁꯥꯏꯟ-ꯏꯟ ꯁꯤꯖꯤꯟꯅꯧ, ꯚꯦꯔꯤꯐꯤꯀꯦꯁꯟ ꯂꯤꯉ꯭ꯀꯀꯤ ꯈꯨꯠꯊꯥꯡꯗꯥ ꯅꯍꯥꯛꯀꯤ ꯏꯃꯦꯏꯜ ꯑꯗꯨ ꯀꯅꯐꯥꯔꯝ ꯇꯧ, ꯅꯠꯠꯔꯒꯥ ꯅꯍꯥꯛꯀꯤ ꯄꯥꯁꯋꯥꯔꯗ ꯑꯗꯨ public.kim/forgotꯗꯥ ꯔꯤꯁꯦꯠ ꯇꯧ꯫
ꯄꯨꯁ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯁꯤ ꯊꯕꯛ ꯇꯧꯗ꯭ꯔꯤ꯫ ꯃꯈꯣꯌꯁꯤꯡ ꯑꯁꯤ ꯀꯔꯝꯅꯥ ꯐꯤꯛꯁ ꯇꯧꯒꯅꯤ?: Androidꯗꯥ, ꯁꯤꯁ꯭ꯇꯦꯝ ꯁꯦꯇꯤꯡꯁꯤꯡꯗꯥ Publicꯒꯤꯗꯃꯛ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯏꯅꯦꯕꯜ ꯇꯧ ꯑꯃꯁꯨꯡ ꯑꯦꯞ ꯑꯗꯨ ꯑꯄꯗꯦꯠ ꯇꯧꯗꯨꯅꯥ ꯊꯝꯃꯨ꯫ iOSꯗꯥ, ꯁꯦꯇꯤꯡꯁꯤꯡꯗꯥ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯌꯥꯕꯥ ꯄꯤꯌꯨ ꯑꯃꯁꯨꯡ ꯑꯦꯞ ꯑꯗꯨ ꯑꯄꯗꯦꯠ ꯇꯧꯗꯨꯅꯥ ꯊꯝꯃꯨ꯫ ꯋꯦꯕꯇꯥ, ꯍꯥꯌꯔꯀꯄꯥ ꯃꯇꯃꯗꯥ ꯕ꯭ꯔꯥꯎꯖꯔꯒꯤ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯅꯁꯤꯡ ꯑꯌꯥꯕꯥ ꯄꯤꯌꯨ꯫ ꯄꯨꯁ ꯅꯣꯇꯤꯐꯤꯀꯦꯁꯟ ꯇ꯭ꯔꯕꯂꯁꯨꯇꯤꯡ ꯒꯥꯏꯗꯂꯥꯏꯅꯁꯤꯡ ꯌꯦꯡꯎ꯫
ꯑꯩꯅꯥ ꯄ꯭ꯂꯥꯟ ꯑꯃꯒꯤꯗꯃꯛ ꯁꯦꯜ ꯄꯤꯈꯤ ꯑꯗꯨꯕꯨ ꯃꯗꯨ ꯑꯦꯞꯂꯥꯏ ꯇꯧꯈꯤꯗꯦ꯫ ꯍꯧꯖꯤꯛ ꯀꯔꯤ ꯇꯧꯔꯤꯕꯒꯦ?: ꯃꯤꯅꯤꯠ ꯈꯔꯅꯤ ꯉꯥꯏꯌꯨ, ꯑꯦꯞ ꯑꯗꯨ ꯑꯃꯨꯛ ꯍꯟꯅꯥ ꯁ꯭ꯇꯥꯔꯠ ꯇꯧ, ꯑꯃꯁꯨꯡ ꯇ꯭ꯔꯕꯂꯁꯨꯇꯤꯡꯗꯥ ꯄꯦꯃꯦꯟꯇ ꯏꯁꯨꯁꯤꯡ ꯆꯦꯛ ꯇꯧ꯫ ꯀꯔꯤꯒꯨꯝꯕꯥ ꯄ꯭ꯂꯥꯟ ꯑꯗꯨ ꯍꯧꯖꯤꯀꯁꯨ ꯂꯥꯛꯠꯔꯕꯗꯤ ꯅꯍꯥꯛꯀꯤ ꯔꯤꯁꯤꯞꯇ ꯑꯗꯨꯒꯥ ꯂꯣꯌꯅꯅꯥ ꯁꯄꯣꯔꯇꯀꯥ ꯄꯥꯎ ꯐꯥꯎꯅꯕꯤꯌꯨ꯫