Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Pātai noa
- Kaore e taea e au te haina ki Public. Me aha ahau?
- Tirohia to imeera me to kupuhipa, whakamahia te takiuru a Google mena kua rehita koe ki a Google, whakauhia to imeera ma te hono manatoko, ka tautuhi ano ranei i to kupuhipa ki public.kim/forgot.
- Kaore i te mahi nga panui pana. Me pehea e whakatika ai ahau?
- I te Android, whakaahei i nga whakamohiotanga mo Public i roto i nga tautuhinga punaha me te whakahou i te taupānga. I runga i te iOS, tukua nga Whakamōhiotanga i roto i nga Tautuhinga me te whakahou i te taupānga. I runga i te paetukutuku, tukua nga whakamohiotanga tirotiro i te wa e akiakihia ana. Tirohia nga aratohu rapurongoā whakamohiotanga pana.
- I utua e au tetahi mahere engari kaore i uru. He aha inaianei?
- Tatari mo etahi meneti, ka whakaara ano i te taupānga, ka tirohia nga take Utu i te Raparongoā. Whakapa atu ki te tautoko me to rihīti ki te kore tonu te mahere e puta mai.