Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Pātai noa

Kaore e taea e au te haina ki Public. Me aha ahau?
Tirohia to imeera me to kupuhipa, whakamahia te takiuru a Google mena kua rehita koe ki a Google, whakauhia to imeera ma te hono manatoko, ka tautuhi ano ranei i to kupuhipa ki public.kim/forgot.
Kaore i te mahi nga panui pana. Me pehea e whakatika ai ahau?
I te Android, whakaahei i nga whakamohiotanga mo Public i roto i nga tautuhinga punaha me te whakahou i te taupānga. I runga i te iOS, tukua nga Whakamōhiotanga i roto i nga Tautuhinga me te whakahou i te taupānga. I runga i te paetukutuku, tukua nga whakamohiotanga tirotiro i te wa e akiakihia ana. Tirohia nga aratohu rapurongoā whakamohiotanga pana.
I utua e au tetahi mahere engari kaore i uru. He aha inaianei?
Tatari mo etahi meneti, ka whakaara ano i te taupānga, ka tirohia nga take Utu i te Raparongoā. Whakapa atu ki te tautoko me to rihīti ki te kore tonu te mahere e puta mai.