Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Zawhna awm fo thin
- Public ah ka sign in thei lo. Engtin nge ka tih ang?
- I email leh password kha check la, Google-ah i register a nih chuan Google sign-in hmang la, verification link hmangin i email kha confirm la, i password chu public.kim/forgot-ah reset rawh.
- Push notification a thawk thei lo. Engtin nge ka siam that ang?
- Android ah chuan system settings ah Public tan notifications enable la, app update reng rawh. iOS ah chuan Settings ah Notifications phal la, app update reng rawh. Web-ah chuan browser notifications tih a nih chuan phalsak rawh. Push notification chungchanga harsatna sutkian dan tur kaihhruaina en rawh.
- Plan pakhat ka pe a mahse a hman theih loh. Tunah chuan engtin nge ni ang?
- Minute engemaw zat nghak la, app chu restart la, Troubleshooting ah Payment issues chu check rawh. Plan a la lang lo a nih chuan i receipt nen support biak rawh.