Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Ebibuuzo ebitera okubuuzibwa
- Sisobola kuyingira mu Public. Nkole ntya?
- Kebera email yo ne password yo, kozesa Google sign-in singa weewandiisa mu Google, kakasa email yo ng’oyita mu link y’okukakasa, oba zzaawo password yo ku public.kim/forgot.
- Push notifications tezikola. Nzitereeza ntya?
- Ku Android, sobozesa okumanyisibwa kwa Public mu nteekateeka z’enkola era okuume app ng’eteredde. Ku iOS, kiriza Notifications mu Settings era okuume app nga eteredde. Ku mukutu, kiriza okumanyisibwa kwa browser nga osabiddwa. Laba ebiragiro ebikwata ku kugonjoola ebizibu by'okumanyisa okusika.
- Nasasula pulaani naye nga tekola. Kati kitya?
- Linda eddakiika ntono, ddamu okutandika app, era okebere ensonga z'okusasula mu Troubleshooting. Tuukirira abayambi ne lisiiti yo singa enteekateeka ekyali telabika.