Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Kwɛstyɔn dɛn we pipul dɛn kin aks

A nɔ ebul fɔ sayn insay Public. Wetin a fɔ du?
Chek yu imel ɛn paswɔd, yuz Google sayn-in if yu rɛjista wit Google, kɔnfɔm yu imel tru di verifyeshɔn link, ɔ riset yu paswɔd na public.kim/forgot.
Push notis nɔ de wok. Aw a go fiks dɛn?
Na Android, ɛnabul notis fɔ Public insay sistɛm sɛtin ɛn kip di ap ɔpdet. Na iOS, alaw Notis insay Sɛtin ɛn kip di ap ɔpdet. Na wɛb, alaw fɔ notis di brɔwza we dɛn aks yu. Si di push notis trɔbulshut gayd dɛn.
A bin pe fɔ wan plan bɔt i nɔ bin aplay. Wetin naw?
Wet fɔ sɔm minit, stat di ap bak, ɛn chɛk Peyment ishu dɛn na Troubleshooting. Kɔntakt sɔpɔt wit yu risit if di plan stil nɔ apia.