Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Kwɛstyɔn dɛn we pipul dɛn kin aks
- A nɔ ebul fɔ sayn insay Public. Wetin a fɔ du?
- Chek yu imel ɛn paswɔd, yuz Google sayn-in if yu rɛjista wit Google, kɔnfɔm yu imel tru di verifyeshɔn link, ɔ riset yu paswɔd na public.kim/forgot.
- Push notis nɔ de wok. Aw a go fiks dɛn?
- Na Android, ɛnabul notis fɔ Public insay sistɛm sɛtin ɛn kip di ap ɔpdet. Na iOS, alaw Notis insay Sɛtin ɛn kip di ap ɔpdet. Na wɛb, alaw fɔ notis di brɔwza we dɛn aks yu. Si di push notis trɔbulshut gayd dɛn.
- A bin pe fɔ wan plan bɔt i nɔ bin aplay. Wetin naw?
- Wet fɔ sɔm minit, stat di ap bak, ɛn chɛk Peyment ishu dɛn na Troubleshooting. Kɔntakt sɔpɔt wit yu risit if di plan stil nɔ apia.