Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Nā nīnau maʻamau

ʻAʻole hiki iaʻu ke kau inoa i Public. He aha kaʻu e hana ai?
E hōʻoia i kāu leka uila a me ka ʻōlelo huna, e hoʻohana iā Google sign-in inā ʻoe i hoʻopaʻa inoa me Google, e hōʻoia i kāu leka uila ma ka loulou hōʻoia, a i ʻole e hoʻihoʻi i kāu ʻōlelo huna ma public.kim/forgot.
ʻAʻole hana nā leka hoʻomaopopo. Pehea wau e hoʻoponopono ai iā lākou?
Ma ka Android, hiki i ka hoʻolaha ʻana no Public i nā hoʻonohonoho ʻōnaehana a hoʻomau i ka hōʻano hou ʻana o ka app. Ma iOS, e ʻae i nā Hoʻolaha ma nā ʻōkuhi a hoʻomau i ka hoʻonui ʻana i ka app. Ma ka pūnaewele, e ʻae i ka hoʻolaha ʻana o ka polokalamu kele pūnaewele ke koi ʻia. E ʻike i nā alakaʻi hoʻoponopono pilikia.
Ua uku au no kahi hoʻolālā akā ʻaʻole pili. He aha kēia manawa?
E kali i kekahi mau minuke, e hoʻomaka hou i ka app, a nānā i nā pilikia uku ma ka Troubleshooting. E hoʻokaʻaʻike i ke kākoʻo me kāu loaʻa inā ʻaʻole ʻike ʻia ka papahana.