Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Nā nīnau maʻamau
- ʻAʻole hiki iaʻu ke kau inoa i Public. He aha kaʻu e hana ai?
- E hōʻoia i kāu leka uila a me ka ʻōlelo huna, e hoʻohana iā Google sign-in inā ʻoe i hoʻopaʻa inoa me Google, e hōʻoia i kāu leka uila ma ka loulou hōʻoia, a i ʻole e hoʻihoʻi i kāu ʻōlelo huna ma public.kim/forgot.
- ʻAʻole hana nā leka hoʻomaopopo. Pehea wau e hoʻoponopono ai iā lākou?
- Ma ka Android, hiki i ka hoʻolaha ʻana no Public i nā hoʻonohonoho ʻōnaehana a hoʻomau i ka hōʻano hou ʻana o ka app. Ma iOS, e ʻae i nā Hoʻolaha ma nā ʻōkuhi a hoʻomau i ka hoʻonui ʻana i ka app. Ma ka pūnaewele, e ʻae i ka hoʻolaha ʻana o ka polokalamu kele pūnaewele ke koi ʻia. E ʻike i nā alakaʻi hoʻoponopono pilikia.
- Ua uku au no kahi hoʻolālā akā ʻaʻole pili. He aha kēia manawa?
- E kali i kekahi mau minuke, e hoʻomaka hou i ka app, a nānā i nā pilikia uku ma ka Troubleshooting. E hoʻokaʻaʻike i ke kākoʻo me kāu loaʻa inā ʻaʻole ʻike ʻia ka papahana.