Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Tambayoyi gama gari
- Ba zan iya shiga zuwa Public. Me zan yi?
- Bincika imel ɗin ku da kalmar wucewa, yi amfani da shiga Google idan kun yi rajista da Google, tabbatar da imel ɗin ku ta hanyar hanyar tabbatarwa, ko sake saita kalmar wucewa a public.kim/forgot.
- Sanarwar turawa ba sa aiki. Ta yaya zan gyara su?
- A kan Android, kunna sanarwar don Public a cikin saitunan tsarin kuma ci gaba da sabunta app ɗin. A kan iOS, ba da izinin Fadakarwa a cikin Saituna kuma ci gaba da sabunta ƙa'idar. A kan yanar gizo, ba da izinin sanarwar mai lilo lokacin da aka sa. Duba jagororin warware matsalar sanarwar turawa.
- Na biya tsarin amma bai yi aiki ba. Yanzu me?
- Jira ƴan mintuna, sake kunna ƙa'idar, sannan duba al'amuran Biyan kuɗi a cikin Shirya matsala. Tuntuɓi tallafi tare da karɓar ku idan har yanzu shirin bai bayyana ba.