Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Porandu ojejapóva jepi
- Ndaikatúi aike Public-pe. Mbaʼépa ajapovaʼerã?
- Ehecháke ne ñe’ẽñemi ha ñe’ẽñemi, eipuru Google jeike reñemboguapy ramo Google-pe, emoañete ne ñe’ẽmondo enlace verificación rupive térã emohendajey ne ñe’ẽñemi public.kim/forgot-pe.
- Umi marandu empuje rehegua nomba’apói. Mbaʼéichapa ikatu amyatyrõ umíva?
- Android-pe, emboguata momarandu Public-pe g̃uarã sistema ñembohekorãme ha eñongatu pe app oñembopyahúva. iOS-pe, eheja Marandukuéra Ñembohekorãme ha eñongatu pe app oñembopyahúva. Web-pe, eheja momarandu kundahárape oñeporandúramo ndéve. Ehecha umi ñe’ẽmondo momarandu push rehegua ñemyatyrõrã.
- Apaga peteĩ plan ha katu ndo’aplicai. ¿Mbaʼépa ikatu jajapo koʼág̃a?
- Eha’arõ mbovymi minuto, emoñepyrũ jey pe app ha ehecha umi mba’e’oka Pago rehegua Solución de problemas-pe. Eñe’ẽ soporte ndive nde recibo ndive ndojehecháiramo gueteri pe plan.