Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Nyabiase siwo bɔ
- Nyemate ŋu ade asi Public me o. Nukae wòle be mawɔ?
- Kpɔ wò e-mail kple nyagbe ɣaɣla, zã Google ƒe gege ɖe eme ne èŋlɔ ŋkɔ ɖe Google, ɖo kpe wò e-mail dzi to kpeɖodzinya ƒe kadodoa dzi, alo gbugbɔ ɖo wò nyagbea ɖe public.kim/forgot.
- Push notifications mele dɔ wɔm o. Aleke mawɔ aɖɔ wo ɖo?
- Le Android dzi la, na nyatakakawo nawɔ dɔ na Public le ɖoɖoa ƒe ɖoɖowo me eye nàna dɔwɔnua nanɔ yeyee. Le iOS dzi la, ɖe mɔ na Nyatakakawo le Ðoɖowo me eye nàna dɔwɔnua nanɔ yeyee. Le web dzi la, ɖe mɔ na browser ƒe nyatakakawo ne wobia tso asiwò. Kpɔ push notification ƒe kuxiwo gbɔ kpɔkpɔ ƒe mɔfiamewo.
- Mexe fe ɖe ɖoɖo aɖe ta gake meku ɖe eŋu o. Ke fifia ya ɖe?
- Lala miniti ʋɛ aɖewo, gbugbɔ dze dɔwɔnua gɔme, eye nàlé ŋku ɖe Fexexe ƒe nyawo ŋu le Kuxiwo Gbɔkpɔkpɔ me. Te ɖe kpekpeɖeŋunalawo ŋu kple wò gaxɔgbalẽvi ne ɖoɖoa medze haɖe o.