Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Jisktʼanakajj wali uñtʼatawa
- Nayax janiw Public ukar mantañ munkti. ¿Kunsa lurañaja?
- Correo electrónico ukat contraseña uñakipt’añamawa, Google ukan qillqantatästa ukhax Google ukar mantañamawa, correo electrónico ukar chiqanchañ link tuqiw chiqanchañama, jan ukax contraseña ukar public.kim/forgot ukar kutt’ayañama.
- Push yatiyawinakax janiw irnaqkiti. ¿Kunjamsa ukanak askichsna?
- Android ukanxa, Public ukatakixa yatiyawinakaxa sistema ukan utt’ayatawa ukatxa app ukaxa machaqar tukuyatawa. iOS ukanxa, Notificaciones ukanakax Configuración ukan jaysañapawa ukat app ukax machaqar tukuyatäñapawa. Web tuqinxa, navegador ukan yatiyawinakap jaysañamawa kunapachatix jiskt’atäki ukhaxa. Uñakipt’añatakix push notification jan walt’awinak askichañ guias.
- Mä plan ukar pagawayta ukampis janiw ukax phuqhaskänti. ¿Jichhax kamsasmasa?
- Mä qawqha minutos suyt’añamawa, app wasitat qalltañamawa, ukatx Payllañ tuqit jan walt’awinak uñakipt’añamawa Jan walt’awinak askichañataki. Plan ukax wali jan uñstkchi ukhax recibo ukampiw yanapt’asiwimp aruskipt’añama.