Troubleshooting
Troubleshooting
Fix common problems with sign-in, notifications, updates, payments, and more.
If something isn't working, start with the article that matches your issue:
- Can't sign in? Cannot sign in
- No push notifications on Android? Push notifications not working
- No push notifications on iOS? Push notifications not working (iOS)
- No browser notifications? Web push notifications
- Android or iOS won't update? Update the app
- Hit the daily chat limit? Daily chat message limit
- Paid for a plan but it didn't apply? Payment issues
- Wrong language or RTL looks broken? Language and RTL
- Forgot the master password for your vault? Forgot master password
Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.
Nsɛmmisa a wɔtaa bisa
- Me ntumi nkɔ Public mu. Dɛn na ɛsɛ sɛ meyɛ?
- Hwɛ wo email ne wo password, fa Google sign-in di dwuma sɛ woakyerɛw wo din wɔ Google, si wo email no so dua denam verification link no so, anaa san hyehyɛ wo password no wɔ public.kim/forgot.
- Push notifications no ntumi nyɛ adwuma. Mɛyɛ dɛn asiesie wɔn?
- Wɔ Android so no, ma amanneɛbɔ ma Public wɔ system nhyehyɛe mu na ma app no nyɛ foforo. Wɔ iOS so no, ma Notifications ho kwan wɔ Settings mu na ma app no nyɛ foforo. Wɔ wɛb so no, ma kwan ma wɔmfa browser amanneɛbɔ mma bere a wɔabisa no. Hwɛ push notification ɔhaw ahorow ano aduru akwankyerɛ ahorow.
- Mituaa nhyehyɛe bi ho ka nanso na ɛnyɛ adwuma. Afei nso dɛn?
- Twɛn simma kakraa bi, san hyɛ app no ase, na hwɛ Payment issues wɔ Troubleshooting mu. Sɛ nhyehyɛe no da so ara mpue a, fa wo krataa a wode gye sika no di mmoa ho nkitaho.