Public Help
Troubleshooting

Troubleshooting

Fix common problems with sign-in, notifications, updates, payments, and more.

If something isn't working, start with the article that matches your issue:

Still stuck? The Contact link in the app footer (and on the About screen) is the way to reach support.

Nsɛmmisa a wɔtaa bisa

Me ntumi nkɔ Public mu. Dɛn na ɛsɛ sɛ meyɛ?
Hwɛ wo email ne wo password, fa Google sign-in di dwuma sɛ woakyerɛw wo din wɔ Google, si wo email no so dua denam verification link no so, anaa san hyehyɛ wo password no wɔ public.kim/forgot.
Push notifications no ntumi nyɛ adwuma. Mɛyɛ dɛn asiesie wɔn?
Wɔ Android so no, ma amanneɛbɔ ma Public wɔ system nhyehyɛe mu na ma app no ​​nyɛ foforo. Wɔ iOS so no, ma Notifications ho kwan wɔ Settings mu na ma app no ​​nyɛ foforo. Wɔ wɛb so no, ma kwan ma wɔmfa browser amanneɛbɔ mma bere a wɔabisa no. Hwɛ push notification ɔhaw ahorow ano aduru akwankyerɛ ahorow.
Mituaa nhyehyɛe bi ho ka nanso na ɛnyɛ adwuma. Afei nso dɛn?
Twɛn simma kakraa bi, san hyɛ app no ​​ase, na hwɛ Payment issues wɔ Troubleshooting mu. Sɛ nhyehyɛe no da so ara mpue a, fa wo krataa a wode gye sika no di mmoa ho nkitaho.